Terms of service

This is a translation for your convenience. The German version is the legally binding one.

Terms and conditions

1. Scope

These terms apply to all orders placed through the online shop of VIE DeFLAMME, Raphael Richter MBA, Wenhartgasse 27 Top 14, 1210 Vienna.

2. Conclusion of contract

The presentation of products in the shop is not a binding offer. By submitting your order you make a binding offer. The contract comes into being with our order confirmation by email.

3. Prices

All prices are in euros and include statutory VAT. Delivery is chosen as a separate item in the cart and is shown separately.

4. Delivery

We deliver in Vienna and the surrounding area. Delivery costs depend on the area and the delivery option and range between 20 and 90 euros per order. The full list is given under "Delivery & Shipping" and is shown during the order process. Which delivery options are available depends on the time and the day of the week of the order.

5. Payment

Payment is made using the payment methods offered during the order process.

6. Flowers are natural products

Slight deviations in colour, shape and size compared with the photographs are natural and do not constitute a defect. If a variety of flower is unavailable, we replace it with an equivalent variety of comparable colour and quality.

7. Warranty

The statutory warranty provisions apply.

8. Choice of law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which the consumer is habitually resident remain unaffected.