Subscription terms
This is a translation for your convenience. The German version is the legally binding one.
What the offer states applies. What is written here applies in addition, for everything an offer should not repeat every time.
Who your contract partner is
VIE DeFLAMME is the brand of Raphael Richter, MBA, Wenhartgasse 27 Top 14, 1210 Vienna, VAT ID ATU68277624. Reachable at +43 677 614 10 652 and flowers@viedeflamme.com.
We trade in cut flowers. We cut and arrange them ourselves, deliver them and set them up.
How the contract comes about
You receive a written offer from us with services, prices and delivery rhythm. It contains a personal link to your offer.
The contract comes about as soon as you accept it there or send us your acceptance in writing. Immediately afterwards you receive an order confirmation as a PDF. It records what was agreed and replaces the signature.
The version of these terms that was on this page at the time of your acceptance applies. You will find the version date at the end of the page.
What we deliver
We deliver what the offer states: type of arrangement, size, number of locations and the rhythm.
Flowers are a natural product. Varieties and shades may differ depending on the market. Appearance, size and quality stay the same. Photos in the offer are example photos, not a promise of a particular variety.
Delivery area and dates
Delivery and setting up within Vienna are included in the price. Further locations are invoiced separately.
We agree the weekday and the time window with you. If a delivery day falls on a public holiday, we deliver on the preceding working day.
If we cannot deliver on the agreed day because nobody is there or the location is not accessible, the delivery counts as performed. We will contact you and find a replacement date if the flowers allow it.
The first week is a trial
We treat the first delivery as a trial. If height, colour, place or rhythm do not fit, we change that before the second delivery, at no extra charge.
Prices and VAT
All prices in the offer are net prices in euros; in the shop you see the gross amount. We invoice at the applicable rate: 13 per cent on the flower share, 20 per cent on vessels, rented vases and other services. We show the split on the invoice.
The prices apply for the period stated in the offer. If our purchase prices change permanently and significantly, we talk to you before anything takes effect. We announce a price change in writing at least four weeks beforehand. If you do not agree, you may cancel as of the date of the change.
Billing and payment
Whether your order is a subscription can be read from the offer: every item carries its period. If it says one week, a weekly charge runs. If every item says one-off, you pay a single time. There is nothing else.
Payment is by card through our shop. At conclusion you store your card once, after which the shop charges the weekly amount automatically, each time in advance for the coming delivery. One-off orders you pay at conclusion.
With every charge you receive an invoice with all mandatory details, marked as already paid. Payment on account is the exception and must be agreed beforehand.
If your card cannot be charged, we try a second time and contact you. If payment does not arrive, we pause the delivery until a valid payment method is stored.
Loaned vessels
Vases and vessels that we provide for the duration of the subscription remain our property. They are included in the weekly price for as long as the subscription runs.
We take them back with the last delivery. If a vessel is lost or damaged, we invoice its current value. Vessels that you buy are shown as a purchase in the offer and become your property.
Pauses and changes
Company holidays, refurbishment or an additional location: tell us at least three working days before the delivery day and we will pause or change the delivery. We do not invoice paused weeks.
We try to implement changes reported later. If the flowers have already been bought and cut for you, we invoice the week.
Term and cancellation
The subscription runs for an indefinite period, with no minimum term. Billing is weekly in advance, each time for the coming delivery.
Both sides may cancel at any time, in text form; an email is enough. If the cancellation reaches us at least seven days before the next delivery day, that delivery is dropped and nothing further is charged. If it comes later, we still deliver and invoice the week already bought, after which the subscription ends.
If something is not right
Please report defects on the day of delivery, ideally with a photo. We will replace or redeliver. Flowers that age after several days are not a defect but their nature.
The statutory warranty remains unaffected.
Your data
We process your contact and delivery data solely in order to run and invoice the subscription. We keep invoices and receipts for seven years, as Section 132 BAO requires. We pass nothing on to third parties, apart from our tax adviser and payment processing.
Law and place of jurisdiction
Austrian law applies. For contracts with businesses, the court with subject-matter jurisdiction in Vienna is competent.
If you are a consumer, the mandatory provisions of consumer protection law remain unaffected, including your right of withdrawal for distance contracts. Flowers already delivered are excluded because they perish quickly.
Version: 29 October 2026. The version that was on this page at the time of your acceptance applies to your subscription. We announce any change to these terms to existing customers in writing at least four weeks in advance.