Refund policy

This is a translation for your convenience. The German version is the legally binding one.

Right of withdrawal

In distance selling, consumers generally have a right of withdrawal of 14 days.

Exceptions for flowers: There is no right of withdrawal for goods that can perish quickly (§ 18 para. 1 no. 4 of the Austrian Distance and Off-Premises Transactions Act, FAGG). Fresh flowers and flower arrangements fall under this. There is likewise no right of withdrawal for goods made to the customer's specification or clearly tailored to personal needs (§ 18 para. 1 no. 3 FAGG), for instance individually composed arrangements.

For non-perishable items such as vases, candles or gift articles, the right of withdrawal of 14 days from receipt of the goods applies. The withdrawal can be declared informally. You bear the cost of returning the goods.

Complaints: Should a delivery arrive damaged or not fresh, please contact us within 24 hours with a photograph. We will either deliver again free of charge or refund the purchase price. This promise goes beyond the statutory requirements and leaves your warranty rights untouched.